Refund & Return

Refund & Return Policy

Effective Date: February 13, 2026

At Printorse.com, managed and operated by Caliber Inc, we are committed to ensuring your complete satisfaction with every purchase. If you are not satisfied with your order, please review our refund and return policy below.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • The return request must be made within 30 days of the delivery date.
  • The item must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as when it was received.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used printer supplies (ink cartridges, toner, etc.).
  • Items damaged due to misuse, negligence, or improper handling by the customer.
  • Clearance or final sale items.
  • Items without original packaging or missing components.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@printorse.com or call 647-405-9737 with your order number and reason for return.
  2. Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Ship the Item: Securely pack the item and ship it to our return address (provided with the RMA). Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Refund: Once we receive and inspect the item, we will process your refund within 7-10 business days.

4. Refunds

  • Refunds will be issued to the original payment method used at checkout.
  • Please allow 5-7 business days for the refund to appear in your account after processing.
  • Shipping charges are non-refundable unless the return is due to our error (defective or incorrect item).

5. Exchanges

If you would like to exchange an item for a different product, please contact us. Exchanges are subject to product availability and the same return eligibility criteria.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damaged item and packaging to expedite the process.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or credit card statement again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still have not received your refund, contact us at info@printorse.com.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Caliber Inc
35 Charleswood Cir, Brampton, ON L7A 1Z2, Canada
Phone: 647-405-9737
Email: info@printorse.com